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Reservations Apprentice - HOT07KM3

Reference:

27750

Location:

Cambridge

Pay:

To be discussed at interview.

Hours:

Full time.

Ages:

16+

Job Description:

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards: Convert, quickly, inquiries into contracted business; Respond, positively, to sales inquiries to develop future sales leads; Identify sales leads, as appropriate; Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation; Provide prompt and efficient service while maintaining the hotels brand standards.

Training:

In house training. You will also complete a relevant qualification to the role. Equivalent to one day a week.

Qualifications:

What are we looking for? A Reservations Agent is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: A passion for delivering great customer service; A highly professional telephone manner and excellent communication skills; Outstanding administration and organizational skills. Intermediate computer proficiency; It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in a Reservations environment; Tertiary qualifications, or other collegiate-level degree

Prospects:

For the right candidate there may be the opportunity to progress with the hotel if you show you are a dedicated member of staff.

Additional Information:

Uniform provided and meals on duty. 28 days holiday including bank holidays. Generous financial and benefits package including fitness room membership, access to a wide variety of discount schemes and the chance to work with a great team of people.

 

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