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Customer Assistant






£9.50 per hour


37.50 hours per week.



Job Description:

Purpose: To deliver a great shopping experience for their customers, putting customers before task every time; Champion new ways of working within stores through an open mindset and positive attitude; Complete tasks and processes that deliver 'best in town' standards; Serve and sell across all channels brilliantly well; Be the voice of our customer to help us continually improve; Key Accountabilities: Serve our customers efficiently and brilliantly well - on the shop floor and at service points; Deliver 'best in town' standards through presentation standards, availability and keeping the store clean and tidy; Skilled to utilise all digital tools and communication channels to do the job; Share customer and colleague feedback to help us do things better; Share knowledge and experience with colleagues to support others in building skill and confidence; Own their own learning & development and proactively access digital learning solutions; Know the daily sales targets, priorities, promotions & selling opportunities; Have great product knowledge to sell and recommend our products and services; Proactively engage with customers to understand their needs and make recommendations; Understand the store priorities and their part to play; Complete tasks with pace and in line with procedures; Minimise cost and waste through good process practice; Follow safe and legal working practices.


Full in house training will be provided.


You will serve and sell with personality and pride so you'll be confident and engaging, excellent at communicating and be passionate about their products.


Career progression available within the company.

Additional Information:

7th December 2021. What's in it for you: 20% colleague discount on M&S products including furniture, fashion and food; A first-class welcome to M&S and initial induction to the team; Investing in You - options to progress, it's something we're proud. Only if you want to that is. If you don't, it won't stop us investing in your continued learning. Onsite subsidised colleague café or catering options. Flexible working options; Holiday entitlement. Celebration Day - a paid day off to celebrate something that's important to you. Charity Volunteer Day - A paid day away from work to support your chosen charity. Perks and discounts via the M&S Choices website (these are great and there are lots!) including Cycle to Work schemes where you can buy a new bike, qualifying period applies.


To find out how to apply, click the 'Get info' button - you will be asked to login or register if you haven't already done so.