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Customer Care Assistant
Salary to be discussed at interview.
As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction. You may also take part in the planning and implementation of children's parties, coffee mornings, children's competitions and other special events organised by your restaurant.
On the job training provided which includes training in customer service, food preparation, cleaning and hygiene. In house training on tools and equipment and ins and outs of quality control. For the right candidate you can go onto an Apprenticeship. Over the course of 8-12 months, you'll gain some valuable skills - not to mention a recognised qualification that's equivalent to five A*-C grade GCSEs. Equivalent to one day a week training.
You'll need to be confident in approaching and dealing with diverse groups of people. Friendly, courteous and helpful behaviour will come naturally to you and you'll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must, good literacy and numeracy skills. You'll also need to understand the importance of maintaining high standards of service as well as cleanliness. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Finally, your appearance should be smart and clean.
Opportunity to progress in large fast food organisation.
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